Civility in the workplace: How to make it the norm
Civility in the workplace requires trust, respect, and consideration for others. Join AVMA’s director of wellbeing, diversity and inclusion initiatives to examine the importance of workplace civility and its impact on wellbeing. Explore how early family dynamics and experiences shape our and our colleagues’ workplace behaviors. Learn about direct and indirect costs of workplace incivility, and risk factors that contribute to it. You’ll come away with practical strategies that can be applied at the individual, team, and organizational levels to promote civility in your workplace.
Participants can expect to learn about:
- How early family dynamics and brain states shape our and our colleagues’ workplace behaviors
- Direct and collateral damage of workplace incivility
- Three risk factors for workplace incivility and three strategies for promoting workplace civility
Jen Brandt, Ph.D., is a licensed independent social worker and supervisor, experienced grief and trauma therapist, and healthcare team communications specialist. She has served as a certified psychology of eating coach, nutrition and lifestyle coach, QPR suicide prevention instructor, anti-oppression informed practitioner, and director of wellbeing, diversity and inclusion initiatives at the AVMA. Brandt founded The Ohio State University College of Veterinary Medicine’s Honoring the Bond Program, one of the first programs in the nation aimed at recognizing and honoring the human-animal bond by providing support and resources to animal owners and animal care professionals. She is a nationally and internationally acclaimed speaker at veterinary colleges and conferences, and has served as a master trainer and facilitator for the Institute for Healthcare Communication since 2003.
Brandt’s work centers on providing individuals, teams, and organizations with the skills essential to quality veterinary care, veterinary career success, and personal and professional satisfaction. Her seminars offer applied learning opportunities to promote diversity and inclusion throughout the profession, increase self-awareness, improve wellbeing and resilience, resolve conflict, and enhance veterinary team communication. She received her Ph.D. in social work from The Ohio State University.