AVMA Tech Talk: Using AI to improve efficiency
Artificial intelligence (AI) is transforming the way businesses manage client communication and administrative activities. In this 30-minute webinar, discover how veterinary practices are using AI tools to streamline day-to-day tasks, such as client inquiries, appointment scheduling, patient reminders, and more. Learn how AI can improve efficiency and reduce workload without sacrificing a personalized client experience. You’ll come away with best practices for implementing AI tools in your practice.
Learning objectives:
- Explore the impact of AI-powered tools on staff workload, client experience and engagement, and operational efficiency.
- Evaluate the potential return on investment and benefits of using AI in administrative tasks.
- Develop a plan for introducing AI tools into your practice, including understanding challenges and how to address them.
AVMA’s Tech Talk series features discussions about technology, and how veterinary professionals can use technology to improve our practices, processes, and productivity.
Dr. Christopher Doherty is assistant director for strategic business research and outreach in the Veterinary Economics Division at the AVMA. In this role, he analyzes data about new and early-career veterinarians, translating research into tools, resources, and actionable items that veterinarians can use in their practices and careers. He earned his veterinary degree from the Ontario Veterinary College and his master’s degree in business administration from McMaster University’s DeGroote School of Business. He also is a chartered business valuator.
Dr. Christie Cornelius is a veterinarian, entrepreneur, and business mentor with an extensive background in veterinary medicine, business administration, and technology. She specializes in the business of veterinary hospice care, working to improve access to end-of-life veterinary care within communities, while also supporting veterinary professionals through resources, consultation, and mentorship.
She obtained her veterinary degree from Texas A&M University in 2004 and her master’s degree in business administration from Rice University in 2024. She became certified in hospice and palliative care through the International Association for Animal Hospice and Palliative Care in 2017.
She is the founder of two successful pet hospice companies, a pet aquamation company, a pet cremation software company, and a nonprofit organization that provides low-income individuals with access to end-of-life pet care. She has served as a member of the Independent Veterinary Practitioner Association’s board of directors and as chair of the association’s outreach committee, raising awareness of the value that independently owned practices bring to their communities around the country. She lives and practices in Texas.