Grand rounds: Delivering bad news

Explore how to navigate difficult client conversations in a webinar that employs the grand rounds format used in veterinary schools. Join Dr. Kara Escutia, a veterinarian the with the AVMA Trust, veterinary student Ana Ryan, and hosts of AVMA’s My Veterinary Life podcast series in a discussion of how to prepare for delivering bad news to a client. Follow along as the presenters work through the history, subjective, objective, and assessment of the “case.” Come away with a plan to calm your worries, prepare your talking points, and deliver any type of bad news effectively and compassionately.

This webinar was developed in partnership with the My Veterinary Life podcast.

Participants can expect to learn about:

  • Six main components of effective client communication after an adverse event
  • Strategies to ensure client comprehension during difficult conversations
  • When to contact your insurance carrier and how they may be able to help


Dr. Kara Escutia

Dr. Kara Escutia earned her DVM from the University of Illinois in 2011. After graduation, she worked in companion animal practice before joining the AVMA Trust in 2011. At the Trust, she provides guidance on veterinary topics and protocols to insurance brokers and carriers, and reviews professional liability claims. She also provides support and advocacy to insured members, discussing potential and actual claims, and developing and presenting educational programs to veterinary students, veterinarians, and veterinary teams.

Ana Ryan

Ana Ryan is a member of the Virginia-Maryland College of Veterinary Medicine class of 2024. At Virginia-Maryland, she served as a senior coordinator with the Student AVMA’s (SAVMA) Can I Vet Yet? mentorship program, and vice president of the Latin American Veterinary Association student chapter.  One of her major career goals is to help advance the veterinary profession through medicine, advocacy, and leadership.


Dr. Annie Chavent 

Dr. Annie Chavent earned her DVM from North Carolina State University in 2016. She spent four years working in equine private practice before joining AVMA in 2020 as an assistant director on the student initiatives team. She is passionate about supporting students as they become the best versions of themselves both professionally and personally. 

Dr. Marci Kirk

Dr. Marci Kirk is a 2011 graduate from the University of Illinois College of Veterinary Medicine. She practiced small animal medicine for five years before joining the staff at the AVMA, where she serves as assistant director for recent graduate initiatives.