Professional liability: Hindsight is 2020

COVID-19 has impacted every area of our practices, including business insurance and professional liability. In this webinar, explore professional liability trends and changes that have stemmed from COVID-19, and potential areas of increased liability related to the pandemic. Join representatives from the AVMA Trust for a look at claim examples and effective ways to decrease malpractice claims and board complaints.   

This webinar was developed in partnership with the AVMA Trust.

Participants can expect to learn about:

  • Trends in professional liability during the pandemic
  • How COVID-19 has affected malpractice claims
  • Effective methods to help prevent malpractice claims and board complaints



Dr. Cynthia MacKenzie joined the AVMA Trust in 2017. She works with veterinarians and veterinary students around the country to raise awareness of insurance offerings and risk management solutions. She also is a certified insights practitioner, helping people develop self-awareness skills and understand their unique strengths. Prior to joining the Trust, Dr. MacKenzie held several industry positions, and worked in private equine practice in San Juan Capistrano, California, and Lexington, Kentucky. She received her DVM from Texas A&M University. 


Dr. Jennifer Frey is a graduate of the University of Illinois at Urbana-Champaign and has worked in small animal veterinary practice for over 20 years. Her clinical experience ranges from general practice to emergency medicine, treating both small animals and exotics. In 2019 she joined the AVMA Trust, where she provides education, support, and resources for AVMA members. From writing quarterly newsletters to delivering educational presentations to both veterinarians and veterinary students, her goal is to provide outreach and guidance to the veterinary community.